Understanding How eXp World Functions as a Virtual Office
Key Takeaway: eXp World is eXp Realty’s browser-based virtual office environment used to centralize broker access, live training, agent support, and internal collaboration. It is included in the standard monthly fee, does not require VR hardware, and is available to all eXp Realty agents globally.
TL;DR About eXp World at eXp Realty
- Virtual office environment, not a CRM or marketing tool
- Live broker access, training, and support included
- Available to all agents at no additional cost
- Browser-based, no VR headset required
- Optional; support available through other channels
- Supports global agents with real-time translation
eXp World is eXp Realty’s browser-based virtual office environment used to centralize broker access, live training, agent support, and internal collaboration. It operates without physical office locations.
Many agents assume eXp World requires virtual reality headsets or specialized hardware. The platform runs in a standard web browser and does not require additional equipment to access broker rooms, training sessions, or agent support.
This article explains how eXp World fits into the broader eXp Realty Technology ecosystem available to eXp agents.
This article covers how eXp World is structured, what broker access and support functions it provides, what training resources are available, and what tools agents can access within the platform:
Table of Contents
What eXp World Is
Are you feeling somewhat lost because you don’t really understand what eXp World is? Well, you’re in for a treat! eXp World is a browser-based virtual office environment available to eXp real estate agents worldwide.
And, when we say around the globe, we mean it. Supporting eXp’s presence in 27 global locations, the platform features real-time translation through closed captions. This feature enables communication across language barriers.
eXp World is engineered for collaboration, learning, and working together and with clients – all from the comfort of your couch. Yes, siree! eXp World is designed for collaboration, learning, and working with clients from any location.
The platform supports screen sharing, meetings, and real-time communication through instant messaging, voice calls, and video.
eXp World Functions
eXp World includes customizable virtual offices for client meetings, dedicated rooms for broker questions, and spaces for team meetings and training sessions. Staff members available in each area are eXp employees.
These functions are available from a single location without commuting to a physical office.
eXp World is not mandatory. eXp offers several other connection methods too. For example, you can email your broker or call eXpert Care 24/7.
Quick Start Guide to eXp World
Agents start at the website address, and clicking “connect. Once inside eXp World, you’ll be in the “Welcome Area”. The Welcome Area is the default starting location.
But make no mistake! The first time you enter eXp World, you’ll be in the “Welcome Area”, but once in, you can bookmark any place to return directly there when you return.
Back to your initial experience when you enter eXp World, it’s easy to check out the space, just click on the screen and move your mouse.
Navigation controls: Move forward and backward with your up and down keyboard arrow keys. Change directions with your left and right keyboard arrows. And, if you’d like to move faster, press your keyboard’s shift key to speed up.
To initiate voice chat, click the microphone icon to start talking.
Agents with questions can use the Help button in the lower right, or chat with anyone through the chat button, or ask at the Welcome Desk. Get inside the blue box on the ground so the Welcome Desk staff can hear you.
Avatar Customization in eXp World
When you first enter eXp World, you’ll be a robot. Avatar settings can be adjusted to reflect professional identity or branding. Start your avatar customization by clicking the three bars at the top right. Choose “Profile”, then “Customize Avatar”.
Choose Avatar Type “Human” and then choose all the facets of your look from a variety of hairstyles, outfits, and accessories. Or choose “Android” and stay a robot but pick your color. Or choose “Ready Player Me” to use your picture to create the most life-like reflection of yourself.
Avatar settings can be updated at any time.
Live Tours in eXp World
Now that you’ve chosen your personal look, it’s time to get the lay of the land in eXp World. Head over to the Welcome Area desk and catch one of the live tours offered.
Currently, you can jump into one of those three times each weekday. To discover the times the tours are offered, click on the “eXp Events and Training Calendar”.
Customize Your Virtual Office for Clients
In eXp World, customization extends beyond just avatars. You can style your own virtual office to meet with clients or colleagues! Get started by clicking the three bars at the top right and choosing “Frames”, then “Create Frame”.
Next, name your space and choose an environment from the myriad of choices. Then decorate your walls with images, PDFs, videos, whiteboards, polls, and streaming screens where you can share your webcam or your screen.
When it comes time for meetings, whether they’re one-on-one chats or large group brainstorming sessions, your Frame is a powerhouse. Screen sharing and virtual whiteboards make every meet-up more engaging, allowing you to share documents or hash out ideas on the fly.
You can also explore neighborhoods with clients using 360 photos and Google Street View right within the platform.
eXp World is built to handle any meeting type with ease. Its versatile setup ensures that you can tailor the experience for optimal productivity, no matter the size of your gathering.
Of course, remember that agents can also meet in person at one of the 3000 Regus office business center locations around the globe. So if the virtual office really doesn’t float your boat, eXp has your back. eXp agents can meet in person too at one of these business lounges – for free, it’s included in your monthly $85 fee.
How Broker Access Works in eXp World
Broker questions are handled through live, state-specific rooms inside eXp World, replacing single-broker bottlenecks with routed, near-real-time support rather than scheduled office hours. Furthermore, brokers are part of the eXp Realty staff. They are not paid from your commissions like at traditional brokerages. Each agent is routed to a state-specific broker room.
To get to your broker, just click “Go To,” then “US Broker Rooms,” select your state, and check-in. A friendly receptionist will guide you straight to the right expert.
Note: Bookmark your state’s broker room web URL for direct access to the broker’s office.
Agent Support in eXp World
eXp World’s Agent Support area provides access to multiple support functions. Navigate to “Go To,” then “Agent Support” to access these areas.
The Infosphere
Beam into the Infosphere at eXp World, where you’ll find a wealth of resources tailored for every aspect of your real estate career. Here you’ll find eXp Luxury, eXp Commercial, and eXp’s Referral Division. There’s also Onboarding, Mentor Program, ICON status, eXp University, eXp Revenos, State-specific resources, and even a video on how to fill out your join eXp Realty application.
eXp Referrals and eXp Revenos are two divisions accessible through the Infosphere, described below.
What is eXp Revenos?
Revenos is eXp’s engine to bring agents top-quality referrals. The division provides training and certification so you can be the agent awarded business that Revenos does all the work to get. For example, through Revenos you gain corporate transferee clients, bank-owned property clients, ibuyer clients, and more. Moreover, Revenos keeps identifying new referral opportunities for agents.
What is eXp Referrals?
Speaking of referrals, once you have one or give one to another agent, eXp has a referral tool to safeguard and document your referral agreement. In fact, eXp’s Referral tool makes sending and managing referrals straightforward. The tool automatically populates agent details, identifies necessary eSignatures, and ensures all paperwork is handled efficiently from start to finish. All you do is fill that form out and upload it into Skyslope. It’s super easy and quick.
Expert Care
Let’s get back to other eXp World areas for agent support. Take “Expert Care”, for example. Here’s your place to ask all your onboarding or general eXp Realty questions. Expert Care is open 24/7.
Transactions
Here’s another eXp Realty area that is open 24/7. Here you get all your transaction issues resolved. Staff members are ready to help agents with any issue, big or small.
Accounting in eXp World
And, then there’s “Accounting”. This is where you’ll head for questions or issues with payables, commissions, 1099’s, billing, revenue share, and stock questions. Agents with questions about revenue share or stock awards can refer to the Revenue Share and Stock sections of the site.
Tech Support in eXp World
Ok, and now we get to technical support, worthy of a bit more in-depth information. You see, eXp Realty provides a technology platform with multiple tools agents use to manage their business.
Tech Support in eXp World handles technical issues with platform access and tools. Tech Support is open in eXp World from 8 am to 5 pm in all time zones. Go to tech support for your issues with Passport login, Workplace, and more. Don’t know what those are? Here are some short explanations:
What is eXp Passport?
eXp Passport is our single sign-on system. With your eXp Passport account, you can conveniently access many of the applications you typically use through a single, secure sign-on experience.
What is Workplace?
Workplace, made by Facebook, is an easy-to-use private collaboration platform for just eXp agents and staff. This is where we share best practices, keep up on company news and events, share referrals, and more. And, hey, it’s also another place to ask a question. Just type your question in on the search bar.
Education Opportunities
On to education opportunities in eXp World, there’s a lot! In fact, eXp World is a source of continuous live training, offering over 50 hours of live training every week. These sessions are led by staff, brokers, and eXp’s top-performing ICON agents. The topics range widely, covering everything crucial to the industry.
Access the calendar in the Welcome Area, choose what interests you, and use the link to teleport to the correct room. Once inside, there’s always a method to zoom into the screen for easy viewing. Plus, all training is available on-demand, in case you can’t make a session that interests you.
Agent Solutions
Agent Solutions provides just what you’d expect – solutions to your agent needs. To get an overview “Go To” “Solutions”, then “eXp Solutions EXPO Hall”. Here you’ll see a complete suite of industry-leading vendors, tools, and services that agents can use throughout their real estate journey and can trust as an extension of their team. Let’s look at some of those:
What is Boldtrail?
BoldTrail is a real estate agent platform that all eXp Realty agents get as part of their $85 monthly fee. It’s a powerful CRM, that offers, lead generation, a personal IDX website, lead-to-contract management, listing promotion, and more.
What is Utility Connect?
Utility Connect is a free white glove concierge service for your clients who are moving. This will simplify their move and save time and money using Utility Connect’s integrated platform to compare utility providers, get special offers, and connect your client’s essential home services all in one place.
What is eXp Realty Healthcare?
eXp Reality offers a healthcare option where agents save money and reduce risk. Clearwater Benefits offers several healthcare plan options to meet all agent’s unique needs. Plan options are designed to reduce premium costs and out-of-pocket expenses.
What is eXp’s Making It Rain?
eXp’s Making It Rain is a lead generation program for agents lacking time or expertise to leverage digital ad power. Making it Rain automates digital marketing programs for agents to simplify digital advertising for agents without time or expertise to manage campaigns independently.
What is Curbio?
Curbio is eXp Realty’s solution for fast and reliable pre-listing home updates – like interior renovations, exterior improvements, and staging. No project is too big or too small. eXp agents get free, same-day estimates. The project is fully managed by Curbio after the estimate is accepted. Payment is deferred until the client’s home sale closes.
What is eCommission?
eCommission is eXp Realty’s solution to solve agent cash flow gaps between deals by giving you access to your real estate commissions before closing. From top producers to agents just starting out, cash flow ups and downs are common to almost everyone selling real estate and eCommission provides a mechanism to access earned commissions before closing.
Other eXp Realty Solutions
Other eXp Realty agent solutions that you’ll find in eXp World include Success Lending for great lending rates, ExpressOffers & Opendoor for cash offers, Zenlist – to view eXp Exclusives (off-market properties), Property Management – for your clients that need it, and Blended Sense, a media technology platform making top quality listing productions accessible and reliable for agents and many more.
eXp Commercial
Another place to visit in eXp World is eXp Commercial. While there’s a commercial booth in the Infosphere, eXp Commercial’s significance earns it a dedicated space too. Just hit “Go To” and select “Commercial” to teleport straight there.
Whether you’re looking to expand your knowledge or explore new opportunities in commercial real estate, this specialized area has everything you need to get started and thrive in the bustling commercial sector.
eXp World Entertainment Options
In eXp World, you can flex your creative muscles by crafting anything you envision within a Frame. You’ll set up your entertainment space using the same simple process we described for creating your office space.
These versatile environments offer a unique way to host client appreciation events. Picture guiding your clients through a virtual art gallery or enjoying a live concert together online. It’s a fresh and engaging approach to bring people together, connect with clients, and enhance your professional relationships.
Community and Networking in eXp World
Being a real estate agent can sometimes feel isolating. eXp World provides virtual spaces where agents can connect with peers without geographic limitations.
eXp World is buzzing with agents making connections. It’s a real social mixer without the awkward handshakes. Agents across eXp Realty use eXp World for informal networking and collaboration. Many eXp agents report that a quick conversation in eXp World led to a great partnership or a successful deal.
Mobile Accessibility
eXp World is accessible from smartphones and tablets through its mobile-friendly interface
Most core features available on desktop are accessible on mobile. Some features are optimized for desktop and may display differently on smaller screens.
The platform receives regular updates to improve mobile usability.
Platform Development and Updates
eXp World accepts user feedback to inform platform updates and improvements.
eXp World is updated on an ongoing basis, with new features and improvements announced through eXp’s standard communication channels.
What Agents Also Ask About eXp World
Is eXp World required to be used by all eXp Realty agents?
eXp World is optional. Agents may choose to use it daily, occasionally, or not at all. Broker support, training, and assistance are also available through phone, email, and Expert Care, allowing agents to select the access method that fits their workflow.
How does eXp World replace a physical real estate office?
eXp World replaces physical offices by centralizing broker access, training, meetings, and support in a virtual environment. Instead of traveling to an office, agents enter live rooms for brokers, classes, and collaboration, reducing overhead while increasing availability and consistency.
Who benefits most from using eXp World?
Agents who value fast broker access, ongoing education, and collaboration benefit most. New agents often use it for training and support, while experienced agents use it for broker questions, meetings, and networking without geographic limitations.
Why This Matters
eXp Realty technology is designed to address agent use cases like broker access, training, and collaboration, but it does not operate in isolation or replace the broader brokerage experience.
At eXp Realty, all agents receive the same core brokerage platform, including compliance, compensation, and access to company divisions. What differs is the sponsor ecosystem an agent aligns with.
The sponsor an agent selects shapes which tools, training, and attraction systems they have access to including which, if any, sponsor-organized training resources and virtual support structures are available within eXp World.
Agents evaluating eXp World should understand that platform access is standardized across eXp Realty, but sponsor alignment determines additional coaching and support built around the platform.
Related eXp Realty Technology Guides
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Karrie Hill
Co-Founder, Smart Agent Alliance
UC Berkeley Law (top 5%). Built a six-figure real estate business in her first full year without cold calling or door knocking, now coaching other agents to greater success.